|
|
Customer Service
(Note that nonprofits might use the term "clients" rather than "customers")
Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service. (It may help the reader to notice the role of customer service in the overall context of product or service development and management. See Product/Service Management. Also notice the Related Info (including customer satisfaction) in the library.)
Sections of This Topic Include:
http://www.lectlaw.com/files/emp43.htm Basics and Planning
Additional Perspectives
Call Centers
--------------------------------------------------------------------------------
Basics and Planning
Basic Methods to Get Customer Feedback
Additional Perspectives
Customer Service Ideas
Customer Service - Web Marketing Today Info Center
Blocks to Customer Focus" TARGET="_BLANK">Blocks to Customer Service
Getting It Together: Integrating Customer Focus, Involvement, and Horizontal Management
http://www.sbaonline.sba.gov/gopher/Business-Development/Success-Series/Vol10/impressi.txt Are You Creating A Favorable First Impression?
Golden Rules to Customer Service
TARGET="_BLANK">Relationship Selling: The Path to Sales Success
Join now
|
|